Privacy
Privacy Policy
Last updated: 5/2/2026
Information We Collect
When you submit a commercial refrigeration service request through the website or by phone, we collect the information you provide: business or facility name, contact name, phone number, email address, service address, equipment type, urgency, and a description of the issue. We may also receive standard web analytics data such as page views, referring URLs, and device information.
How We Use Information
Information submitted through the request line is used to route the request to a local commercial refrigeration provider that fits the service area, equipment, urgency, and schedule, and to follow up on the request. Analytics data is used to understand how the site is used and to improve content and performance.
Sharing
Service request information is shared with the dispatched commercial refrigeration provider so they can perform the requested work. We do not sell personal information. We may share aggregated, non-personal analytics data with service providers we use to operate the site (for example, Google Analytics, Microsoft Clarity, and call tracking).
Tracking Technologies
The site uses cookies and similar technologies for analytics and call tracking. You can control cookies through your browser settings. Disabling cookies may affect the functionality of forms and tracking features.
Data Retention
Service request information is retained as long as needed to handle the request and for a reasonable period afterward for follow-up, warranty discussions with the dispatched provider, and recordkeeping.
Your Choices
You can request access to, correction of, or deletion of personal information you submitted by contacting us at dispatch@columbuscommercialrefrigeration.com.
Children
The site is not directed to children under 13 and does not knowingly collect personal information from children.
Changes
This policy may be updated from time to time. The latest version will always be posted on this page with an updated date.
Contact
Questions about this Privacy Policy can be sent to dispatch@columbuscommercialrefrigeration.com.