Columbus CommercialRefrigeration
(614) 360-317424/7 Emergency Service

Services

Commercial Refrigeration Services in Columbus, Ohio

This page explains the commercial refrigeration service requests accepted through Columbus Commercial Refrigeration. Use this site to submit commercial requests for walk-in coolers, walk-in freezers, reach-in refrigerators and freezers, refrigerated prep tables, grocery display cases, beer coolers, ice machines, compressors, condensers, evaporators, cold storage systems, and preventive maintenance across Columbus and Central Ohio.

(614) 360-317424/7 Emergency Service

How this site works

Columbus Commercial Refrigeration is a commercial refrigeration service request website. Repair work is performed by an independent local commercial refrigeration provider when one is available and the request fits the provider's service area, equipment capability, schedule, documentation requirements, and commercial scope. Before dispatch, confirm provider identity, ETA, rate structure, diagnostic fee, trip charge, after-hours pricing, insurance documentation, EPA Section 608 certification where applicable, and any Ohio licensing or vendor onboarding requirements.

Residential refrigerators, home freezers, residential ice makers, residential HVAC, residential heat pumps, automotive AC, RV refrigeration, boat refrigeration, window AC units, and DIY parts-only requests are not handled.

Equipment Types We Route

Eleven commercial refrigeration request categories. Each entry below explains what it covers, common symptoms, what to photograph, what to have ready, when to flag the request as urgent, and what is not handled.

Walk-In Cooler Repair

Commercial walk-in cooler repair requests for restaurants, grocery stores, food distribution facilities, healthcare kitchens, schools, hotels, and cold storage operations across Columbus and Central Ohio.

Common symptoms

  • Walk-in temperature above 41°F or drifting upward
  • Compressor short-cycling, running constantly, or not running
  • Refrigerant leaks, oil staining, or hissing at line sets
  • Door gasket damage, condensation, or air infiltration
  • Evaporator coil icing, fan failure, or defrost issues
  • Condensing unit fan failure or dirty coils

What to photograph

  • Equipment nameplate
  • Visible failure point
  • Current temperature display

Have ready

  • Brand and model from nameplate
  • Approximate equipment age
  • Current and normal setpoint temperature
  • How long the unit has been off temperature
  • Product-at-risk status and backup refrigeration availability
  • COI, W-9, PO, or vendor onboarding requirements

When to flag urgent: Walk-in temperature trending above 41°F with product on hand, or any active refrigerant leak.

Not handled: Residential refrigerators, home freezers, residential ice makers, residential HVAC, and DIY parts-only requests.

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Walk-In Freezer Repair

Walk-in freezer repair requests including freezer warming events, defrost cycle failures, ice buildup, and compressor issues for commercial food service and cold storage.

Common symptoms

  • Freezer warming above 0°F or 10°F setpoint
  • Heavy ice buildup on evaporator, ceiling, or floor
  • Defrost timer or defrost heater failure
  • Compressor short-cycling, contactor chatter, or no start
  • Door seals failing, latches damaged, frost on the door frame
  • Condensing unit issues on rooftop or remote racks

What to photograph

  • Nameplate
  • Failure point
  • Ice buildup
  • Temperature reading

Have ready

  • Brand and model from nameplate
  • Equipment age and refrigerant type if known
  • Current temperature and normal setpoint
  • Backup freezer capacity
  • Health department visit pending? Yes/No

When to flag urgent: Frozen product warming, ice buildup blocking evaporator, or freezer down with inventory at risk.

Not handled: Residential freezers, garage chest freezers, RV freezer compartments.

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Commercial Ice Machine Repair

Commercial ice machine repair requests for Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic, Follett, and similar brands — production failures, water issues, scale buildup, condenser problems, and control board diagnostics.

Common symptoms

  • Not making ice or running but no harvest
  • Low ice production during peak service
  • Scale buildup on evaporator plates
  • Air-cooled condenser overheating; high head pressure
  • Water inlet, drain, or float issues
  • Front-panel error codes

What to photograph

  • Nameplate
  • Front-panel error display
  • Evaporator if accessible
  • Water inlet connections

Have ready

  • Brand and model from nameplate (Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic, Follett)
  • Cube, flake, or nugget ice format
  • Air-cooled or water-cooled condenser
  • Last cleaning/descale date if known
  • Production loss timing relative to service hours

When to flag urgent: Restaurant, hotel, hospital, or bar with ice machine down during peak service.

Not handled: Residential countertop ice makers and undercounter residential units.

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Restaurant Refrigeration Repair

Restaurant refrigeration repair for reach-ins, sandwich and pizza prep tables, refrigerated bases, undercounter units, beer coolers, and bar refrigeration.

Common symptoms

  • Reach-in not holding temperature
  • Prep table well or rail not cooling
  • Refrigerated base cycling or warming
  • Beer cooler temperature drift, beer foaming
  • Undercounter unit failing during service

What to photograph

  • Nameplate
  • Temperature display
  • Failure point

Have ready

  • Brand, model, age
  • Current temp and setpoint
  • Service hours
  • Site contact

When to flag urgent: Prep table or reach-in failing during service window with prepared product on hand.

Not handled: Residential mini-fridges and residential beverage coolers.

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Grocery Refrigeration & Display Case Repair

Grocery refrigeration repair for refrigerated display cases, multi-deck merchandisers, frozen display cases, walk-ins, and reach-ins for supermarkets, independent grocers, and convenience stores.

Common symptoms

  • Display case warm or temperature drifting
  • Multi-deck case fan failure or coil icing
  • Frozen case defrost failure
  • Glass door case condensation or seal failure
  • Rack system, parallel compressor, or condensing unit issues

What to photograph

  • Nameplate
  • Case temperature display
  • Failure point

Have ready

  • Case manufacturer (Hussmann, Hill-Phoenix, Tyler, etc.)
  • Case age
  • Refrigerant type if known
  • Department impact

When to flag urgent: Multi-case failure across produce, dairy, deli, or meat departments.

Not handled: Residential beverage coolers and small wine refrigerators.

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Reach-In Refrigerator & Freezer Repair

Commercial reach-in refrigerators and freezers from True, Beverage-Air, Continental, Traulsen, Delfield, Turbo Air, Migali, and similar commercial brands.

Common symptoms

  • Temperature drift above setpoint
  • Compressor not running
  • Door gasket damage causing condensation
  • Evaporator fan failure
  • Defrost issues on freezer reach-ins

What to photograph

  • Nameplate
  • Temperature display

Have ready

  • Brand, model, age
  • Single, double, or triple door
  • Refrigerator or freezer

When to flag urgent: Reach-in down with prepared product or ingredient inventory on hand.

Not handled: Residential refrigerators of any size.

Beer Cooler & Beverage Cooler Repair

Bar beer cooler systems, walk-in beer caves, draft beer cooling systems, kegerator systems, and beverage refrigeration for bars, restaurants, breweries, and taprooms.

Common symptoms

  • Beer cooler warm; beer foaming on tap
  • Walk-in beer cave temperature drift
  • Glycol chiller or remote cooler failure
  • FOB or trunk line temperature issues

What to photograph

  • Nameplate of cooler or chiller
  • Temperature reading

Have ready

  • Bar or brewery operation
  • Number of taps and cooler size
  • Direct draw or remote system

When to flag urgent: Bar beer cooler failure during service hours.

Not handled: Residential kegerators and home beverage refrigerators.

Compressor, Condenser & Evaporator Service

Compressor diagnosis, condenser service, evaporator coil cleaning, refrigerant recovery, and condensing unit repair across walk-in, reach-in, ice machine, and rack refrigeration systems.

Common symptoms

  • Compressor short-cycling, locked rotor, or no start
  • Condenser fan failure or motor seized
  • Evaporator coil icing or oil return issues
  • Refrigerant leaks at line sets or coil
  • High head pressure, low suction pressure

What to photograph

  • Compressor nameplate
  • Condenser exterior
  • Refrigerant line condition

Have ready

  • System type and age
  • Refrigerant type if known
  • EPA Section 608 documentation needs

When to flag urgent: Active refrigerant leak or compressor failure on critical equipment.

Not handled: Residential split-system condensers and residential heat pumps.

Cold Storage Refrigeration

Refrigerated warehouses, food distribution refrigeration, frozen storage facilities, and commercial cold storage systems serving Central Ohio cold-chain operations.

Common symptoms

  • Warehouse zone temperature drift
  • Multi-evaporator coordination issues
  • Defrost cycle failures across multiple coils
  • Rack system controller faults
  • Refrigerant charge or leak issues on large systems

What to photograph

  • Affected zone temperature log
  • Equipment nameplate

Have ready

  • Facility type, square footage, refrigerated zones
  • Inventory at risk
  • Documentation needs

When to flag urgent: Distribution warehouse zone warming or rack system shutdown.

Not handled: Residential garage freezers or hobby cold storage.

Preventive Refrigeration Maintenance

Scheduled preventive maintenance for restaurant chains, multi-location grocery, hospital and school food service, hotel groups, and multi-site cold storage operators across Columbus and Central Ohio.

Common symptoms

  • Coil cleaning and condenser maintenance
  • Door gasket inspection and replacement
  • Defrost cycle verification
  • Temperature log review
  • Ice machine cleaning and descale
  • Refrigerant charge check (EPA Section 608)

What to photograph

  • Equipment list and locations

Have ready

  • Number of locations
  • Equipment count by type
  • Existing PM cadence
  • Documentation requirements

When to flag urgent: Not typically urgent — schedule before peak season or after a missed cycle.

Not handled: Residential PM programs and home appliance maintenance.

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How To Choose The Right Request Type

Quick reference for matching a symptom to the right intake category.

If you see / hearUse this request type
Walk-in cooler above 41°FWalk-In Cooler Repair
Freezer warming or heavy ice buildupWalk-In Freezer Repair
Ice machine not making iceIce Machine Repair
Prep table or reach-in not holding tempRestaurant Refrigeration
Display case warm or multi-deck failureGrocery Refrigeration
Multi-location chain wants PMPreventive Maintenance

Food safety. If product temperature is outside your facility's safe range, follow your internal food-safety plan, temperature log procedure, HACCP plan, insurance requirements, and local health department guidance. The request line can flag the repair as urgent and the dispatched provider can document repair actions and temperature recovery, but your facility is responsible for product handling, discard, and food-disposition decisions.

Brand disclaimer. Brand names are used for equipment identification only. Columbus Commercial Refrigeration is not owned by, endorsed by, sponsored by, certified by, or formally affiliated with any manufacturer unless expressly stated.

Submit a commercial refrigeration request

Call the line for emergencies with product at risk, or use the online intake form to send equipment, facility, and documentation details.