Commercial Refrigeration FAQ

No. This line is exclusively for commercial refrigeration in restaurants, grocery stores, food distribution, hospitals, schools, hotels, breweries, and cold storage. Residential refrigerators, home freezers, residential ice makers, and residential appliances are not handled — please contact a residential appliance repair company instead.

No. Columbus Commercial Refrigeration operates a commercial refrigeration service request website that routes requests to an independent local commercial refrigeration provider when one is available and the request fits the provider's service area, equipment capability, schedule, documentation requirements, and commercial scope. Repair work, licensing, EPA Section 608 certification, insurance documentation, quotes, scheduling, dispatch, invoices, warranties, and workmanship are handled by the independent provider that accepts and performs the job.

Call the line immediately and flag it as an emergency with product at risk. Document temperatures from your monitor or thermometer, photograph the nameplate and visible failure points, and prepare facility access details. Move the most temperature-sensitive product to backup refrigeration if available, and start a temperature log so the dispatched provider can document the timeline. Your facility is responsible for product handling, discard decisions, HACCP, and health department compliance procedures.

Response time depends on provider availability, time of day, equipment type, parts availability, and location. Emergencies with product at risk are flagged at intake and routed to the next available provider. The dispatched provider confirms an estimated time of arrival before dispatch — the request line itself does not guarantee a specific response window or guarantee that a provider will be available.

Service requests may be submitted from Columbus, Dublin, Westerville, Hilliard, Grove City, Gahanna, Reynoldsburg, New Albany, Powell, Pickerington, Canal Winchester, Groveport, Obetz, Lockbourne, Pataskala, and Newark, plus surrounding Central Ohio. Provider availability depends on the exact facility address, equipment type, urgency, and provider routing. Adjacent counties are reviewed case by case.

EPA Section 608 certification is required for technicians who maintain, service, repair, or dispose of equipment that could release refrigerants. For requests involving refrigerant handling, ask the dispatched provider to confirm the appropriate Section 608 certification before work begins. Documentation can be requested directly from the provider. Non-refrigerant work — door gaskets, controls, cleaning, drainage, water issues on ice machines — may involve different service requirements.

Ask the dispatched provider to confirm current Ohio licensing, contractor registration, municipal permits, and any other credentials required for the work being performed. The website does not verify, certify, license, or guarantee provider credentials — confirmation belongs to the facility before work begins.

Ask the dispatched provider to confirm a current certificate of insurance for general liability and workers compensation coverage consistent with commercial refrigeration work, and any additional-insured or vendor onboarding documentation your facility requires. The website does not provide, hold, or guarantee provider insurance coverage.

If product temperature is outside your facility's safe range, follow your internal food-safety plan, temperature log procedure, HACCP plan, insurance requirements, and local health department guidance. The request line can flag the repair as urgent and the dispatched provider can document repair actions and temperature recovery, but your facility — not the website and not the provider — is responsible for product-handling, discard, and food-disposition decisions.

No. Food-disposition and discard decisions are made by the facility under its own food-safety plan and the guidance of the local health department. The dispatched provider can produce repair, refrigerant handling, and temperature recovery documentation for your records.

Heatcraft, Bohn, Larkin, Russell, Copeland, and Trenton condensing units; Master-Bilt, Norlake, Kolpak, Arctic Industries, Polar King, ThermalRite, American Panel, and Bally walk-ins; True, Beverage-Air, Continental, Traulsen, Hussmann, Delfield, Migali, and Turbo Air refrigeration; and Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic, Follett, and Vogt ice machines. Final brand fit and parts availability vary by provider and are confirmed at intake from your nameplate info.

Yes — Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic, Follett, and similar commercial brands. Production failures, water supply, scale buildup, condenser issues, control boards, error codes, and ice quality. Peak-hours production failures for restaurants, hotels, and hospitals are flagged at intake.

Yes — refrigerated display cases, multi-deck merchandisers, frozen display cases, and reach-in displays for supermarkets, independent grocers, and convenience stores. Provider fit and parts availability for specific Hussmann, Hill-Phoenix, Tyler, and similar case lines are confirmed at intake.

Yes — reach-in refrigerators and freezers, sandwich and pizza prep tables, refrigerated bases, undercounter units, and refrigerated work surfaces from True, Beverage-Air, Continental, Traulsen, Delfield, Turbo Air, and similar commercial brands.

Yes — bar beer cooler systems, walk-in beer caves, draft beer cooling, kegerator systems, and beverage refrigeration for bars, restaurants, breweries, and taprooms.

Yes — PM requests for restaurant chains, multi-location grocery, hospital and school food service, hotel groups, and multi-site cold storage are routed to providers that handle scheduled commercial PM. Scope, intervals, equipment list, locations, documentation, and pricing are confirmed directly between the facility and the dispatched provider.

Pricing varies by equipment, parts availability, time of day, urgency, and provider. ETA, trip charge, diagnostic fee, labor rate, after-hours rate, and any emergency pricing should be confirmed with the dispatched provider before dispatch is scheduled or before work begins. The website does not set, control, or guarantee provider pricing.

Facility name and full street address; site contact name and direct phone; equipment type (walk-in cooler, freezer, ice machine, reach-in, display case); brand, model, and serial from the nameplate; equipment age; failure description with current temperature and normal setpoint; how long the unit has been off temperature; product-at-risk status; backup refrigeration availability; facility access notes; and any COI, W-9, PO, vendor onboarding, safety orientation, or site escort requirements.

Three photo categories speed up routing and repair: nameplate (for parts identification), failure-point photos (for triage), and timestamped temperature photos (for the failure timeline). Photos help the dispatched provider arrive with the right parts and documentation. Do not send photos that include sensitive personal information.

Yes. The published phone number may route through a call-tracking and call-handling system so commercial service requests can be documented, attributed, and directed to an appropriate independent local commercial refrigeration provider when one is available. See the Privacy Policy for full details.

Calls may be recorded or transcribed for quality control, request handling, attribution, fraud prevention, and provider coordination, with notice provided where required by law. See the Privacy Policy for details on call-tracking, recordings, transcripts, and analytics.

Submissions are reviewed for commercial scope, service-area fit, equipment fit, urgency, and credential requirements, and routed to an independent local commercial refrigeration provider when one is available. Submitting the form does not create a contract for service and does not guarantee provider availability, response time, pricing, dispatch, or service.

No. Submitting a request does not guarantee provider availability, response time, pricing, dispatch, or service. Provider identity, ETA, rate structure, insurance documentation, credentials, service-area fit, equipment fit, and any next steps must be confirmed before dispatch is scheduled.

No. Brand names are used for equipment identification only. Columbus Commercial Refrigeration is not owned by, endorsed by, sponsored by, certified by, or formally affiliated with any manufacturer unless expressly stated.